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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Good Services: How to Design Services That Work - Louise Downe

R$ 176,95 Preço normal
R$ 88,48Preço promocional
  • Por se tratar de uma organização social, não será realizado a devolução de produtos.

  • Capa comum

    Idioma: Inglês

    192 páginas

    Dimensões: 13.46 x 2.03 x 19.94 cm

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